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Terms of Service

Terms of Service

Please take the time to read through this Terms of Service agreement. By making a purchase from or contracting with Prospekt Creative Services you agree with and will follow these Terms of Services. If these Terms of Service are updated a notification email will be sent to all clients, if you purchased a product (not a service) through Prospekt Creative Services than you will not receive this email. You will need to regularly check for updated terms.

1. COPYRIGHT 

All websites and documents created by Prospekt Creative Services are protected under the Digital Millennium Copyright Act (DMCA) unless stated otherwise. Any attempt to build upon, modify, or sell our work without stated consent may lead to a formal legal suit against you.

2. OUR WEBSITE

Our website only uses cookies for development branches. Some development branches may not function as intended without cookies. We do not collect user data except what is available through Google Analytics. Client data is stored on secure databases which are monitored for any suspicious activity.

3. DEPOSIT

After we have met and consulted about your business needs, you will receive an estimate. If you are comfortable with what is listed on the estimate, please let us know and we will send you an invoice. On this invoice, you will see a deposit amount listed. We reserve the right to not begin work until the deposit amount has been paid in full. If for any reason you cease the project before it is completed, 50% of the deposit will be kept.

4. REFUND POLICY

Our mission is to provide our clients with the utmost satisfaction. However, in the event you are not satisfied with our work, our refund policy works as defined below:

 

  • We will refund 100% of the deposit amount, if requested within 14 days from the date of invoice or 21 days from the date of order, whichever comes first.
  • Refund is not applicable on domain registration fees.
  • Refund is not applicable for express service clients.
  • Refund is not applicable for any delays out of our control (see below).
  • Refund is not applicable once the project has been completed and approved by you.
  • Refund is not applicable on web hosting fees.

5. PROOF OF CONCEPT

Within 5 business days of receiving your invoice deposit we will have proof of concepts delivered through email. Please review these concepts and reply with your full feedback at your earliest convenience. These proof of concepts can be shared through any of your Social Media platforms, but will never be shared by Prospekt Creative Services.

6. DEVELOPMENT BRANCHES

After the invoice deposit has been paid, we will add your website to our staging subdomain. This is so you and members of your business can view the website while it’s being developed. Anytime this branch is updated you will receive an email stating all the changes made. We do not charge to host your project on our staging servers, so we ask that you please do not abuse this. This branch is not for public use, we regularly monitor traffic to the staging domain and if we believe you are giving this link out publicly we will remove it from our servers and you will be charged a $20 misuse fee.

7. APPROVAL OF WORK

Upon completion of the work you will be notified and have the opportunity to review the project on the development branch. From the date you are notified, you have 7 days to review the project and notify us of any dissatisfaction. If we do not hear from you within those 7 days, we will consider the project approved and completed by you.

8. PAYMENT

You, the client, agree to pay the invoice deposit amount listed on your invoice within 5 business days of you receiving the invoice, however, if you have a project deadline of under 2 weeks the deposit will need to be paid within 3 business days.

 

  • The final product will not go live until the invoice has been paid in full,
  • Invoice due by dates are listed at the top of your invoice,
  • If the remaining balance is not paid within 5 business days of the due by date, there will be a $25 late fee,
  • A returned check will result in a return-check fee of $20.00,

 

If the invoice is not paid within 14 days from the approval date Prospekt Creative Services has the right to complete, exhibit, and/or sell the product to make up the lost revenue. You, the client, understands that once the final invoice is paid in full that Prospekt Creative Services reserves the right to display your website for business promotional use.

9. DELAYS

Illness, injury, head crab invasion, or other events outside of Prospekt Creative Services control may result in a delay of unpredictable length. After all, we are a small business and sometimes life stands in your way. If any delays are expected, you will be notified by email or phone based on your communication preference.

10. WEB BROWSERS

We will verify the design and functionality of all websites for the following internet browsers version at the time of development:

 

  • Google Chrome
  • Internet Explorer
  • Microsoft Edge
  • Mozilla Firefox

11. PERFORMANCE LIABILITY

Prospekt Creative Services does not guarantee that functions of web pages will work as expected on future versions of browsers. The digital world is always changing, we cannot predict what updates will do to the code. We also do not guarantee the success of any Search Engine Optimization or Social Media Management.

12. PERMISSIONS

The client agrees to safely give Prospekt Creative Services access (usernames, passwords, or any other required permissions) to existing or future domain registration, host accounts, or other service providers as needed to accomplish the project goals that have been agreed upon. For Social Media Management, Prospekt Creative Services will store these usernames and passwords safely and securely, and will only use this access as agreed upon with you, the client.

BY SUBMITTING YOUR INVOICE DEPOSIT YOU ARE CONSENTING TO THE TERMS OF THIS DESIGN CONTRACT ON BEHALF OF YOURSELF AND/OR YOUR BUSINESS, COMPANY, OR ORGANIZATION.